How Can We Help?

Open the trip from My Trips in your dashboard and use "Request a change" to ask for a different hotel, activity, meal or sightseeing stop. It's available once your booking is confirmed; if a change costs more, we quote the difference and it applies once you accept and pay it. To change your travel dates or the number of travelers, contact our support team.

Contact our support team with the booking reference and the new traveler's details. Whether a booking can be transferred depends on the tour operator and how close the departure is.

You can cancel up to 48 hours before departure. Your payment is refunded minus the tour's admin and bank charges. Unpaid bookings (no payment taken yet) can be cancelled at any time before confirmation at no cost.

Refunds are processed within 5-7 business days to your original payment method. You will receive an email confirmation once the refund has been initiated.

We accept all major credit and debit cards (Visa, Mastercard, American Express) through our secure Stripe payment gateway. All transactions are encrypted and PCI-DSS compliant.

Absolutely. We use Stripe for payment processing, which is PCI Level 1 certified. Your card details are never stored on our servers.

Visa requirements vary by nationality and destination. Check our Visa Information page for detailed, country-specific requirements. We recommend applying at least 4 weeks before departure.

You'll need a valid passport (with at least 6 months validity), any required visas, travel insurance documents, and your booking confirmation. Some destinations may require additional documentation.

Travel insurance is not included in tour packages. Some tours offer it as an optional add-on at checkout; either way we strongly recommend comprehensive travel insurance for every trip.

Tours are run by local partner operators, and every tour is reviewed by our team before it is listed. If something goes wrong before or during your trip, contact us through this page or "Discuss this trip with an agent" on your booking in the dashboard.